About the Government Response System
Government Response is more than a computer database program. Government Response is an innovative and revolutionary system for managing constituent relations. It provides an integrated approach for you – the user – to respond to a variety of constituent inquiries with seamless efficiency, and in a way that will leave constituents with a positive impression of your official office.
As data is collected over time, the Government Response system will help you gain further insight into community perceptions and expectations. It tracks political trends, and with its unique coding system, will enable you to create mass mailings to groups of individuals that have expressed interest in particular topics.
Government Response will help you keep your hand on the pulse of the community in ways you have never imagined possible. It will help you demonstrate to your constituency what can be achieved when the principles of leadership combine with cutting edge technology to guide constituent services.
The Problems
• Tracks Constituent Casework, Issue and Legislative Workflow
• Codes Constituents by Interests and Affiliations
• Generates Targeted Mass Mailings with Seamless Efficiency
• Valuable Constituent Activity Reports
• Send Personalized Correspondence and View Individual Letters
• Cutting Edge Technology and Visually Appealing
• Easy to Install, Easy to Learn, Easy to Use
• Use Government Response Software Out-of-the-Box
• Suitable for Very Small to Large Offices in Multiple Locations
• Includes Technical Support, Product Updates and Customization
Product Features
Full Featured Case Management System
Work Order Management
Interoffice/Interdepartmental Memo System.
Global and Departmental Frequently Asked Questions with Quick Search by
Key Word
Quick Incident Entry into System with Routing Capability
Incidents and Complaints Grounded to Locations and Contacts within the
System
The database saves a history of all interaction with constituents – from which
permits they were issued to case management.
Sophisticated Security Features Protect Confidential Information
GIS Mapping of Location of Incidents.
Administrative Dashboard: Complaint Clusters, Workflow Reports,
Response Time Indicators
Track Permits and License Renewals
Auto Generate Form Letters and Email Responses, Now with Microsoft™
Product Integration.
Receive Inquiries Directly into GRI through Website Integration
Scheduling System
Individual and Global Project Management
Code Constituents By Unlimited Affiliations and Interest Categories
Overview of Back End Features
Form Creator
Work Order Creator
Agency Manager
Affiliations Manager
Prefix Manager
Workflow Editor to
Customize Each
Department’s Software
Create Departments In the
System
Assign Actions for Case/Incident Management per Department
User Manager with Advanced Security Levels
Human Resources Manager
Usage Monitoring by User and Action
Import Data Wizard
Create Merge Codes
Create Custom Fields
For more information, to view a live demonstration, or to request a multimedia presentation, please call 1-888-997-9292
to speak to a representative.
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